17 December 2025 09:45 AM
Facilitator:
One Day Workshop on
Workshop Outline
Understanding Conflict & Grievances at the Workplace
Stages of conflict escalation (Thomas-Kilmann model overview)
Red Flags for Escalation
Preventive Conflict Management – Building a Healthy Culture
Five Step Team Conflict Resolution Process
Essential Communication & Emotional Intelligence Skills
Formal Grievance Handling Procedures & Best Practices
Step-by-step grievance process (receipt → investigation → resolution → follow-up)
Resolution Techniques & Mediation Skills
Interest-based negotiation (getting to win-win)
Basic mediation framework for managers/
17 December 2025 09:45 AM
One Day Workshop on
Madras Management Association
Name : HARI PRASAD S R
Mobile : 9952932169
Email : dgm@mmachennai.org, mma@mmachennai.org
Workshop Outline
Understanding Conflict & Grievances at the Workplace
Stages of conflict escalation (Thomas-Kilmann model overview)
Red Flags for Escalation
Preventive Conflict Management – Building a Healthy Culture
Five Step Team Conflict Resolution Process
Essential Communication & Emotional Intelligence Skills
Formal Grievance Handling Procedures & Best Practices
Step-by-step grievance process (receipt → investigation → resolution → follow-up)
Resolution Techniques & Mediation Skills
Interest-based negotiation (getting to win-win)
Basic mediation framework for managers/