Management is all about people – about how we think and interact. People relations is one subject that must be learnt lifelong. It is a mysterious subject. It is not the preserve of the HR department – unlike quality, accounting and marketing. People relations is the agate mortar on which the pestle of management excellence is grounded. People relations must be honed on the anvil of experience on the job. Unlike any of the other subjects of relevance, a manager must learn the subject day-by-day, every day of the career.