Designing a product or service and selling just doesn't guarantee
success. A business exists because a customer exists. Increasing their
number, their satisfaction, and immediate attention to the issues that
matter most to the customers are the key to any successful business. In
the new normal they are concerned about the quality of product/
service and how you reach it to them. Customer Ecstasy is the
buzzword that propels a business ahead of its competitors. It's a
gladdening experience of a customer when he receives the unexpected
which he had never imagined or even dreamt from the organization as
a whole. A customer-centric corporate culture is a customer
relationship management strategy that focuses on the values of the
customer, building trust, offering him solutions, continuous unbound
happiness, and makes him feel most valued. This leads to customer
loyalty, repeated business, referrals, and profitability.
