
CA D Purushothaman
R Bupathy & Co23 March 2023 09:30 AM - 23 March 2023 05:00 PM
Facilitator:
Designing a product or service and selling just doesn't guarantee
success. A business exists because a customer exists. Increasing their
number, their satisfaction, and immediate attention to the issues that
matter most to the customers are the key to any successful business. In
the new normal they are concerned about the quality of product/
service and how you reach it to them. Customer Ecstasy is the
buzzword that propels a business ahead of its competitors. It's a
gladdening experience of a customer when he receives the unexpected
which he had never imagined or even dreamt from the organization as
a whole. A customer-centric corporate culture is a customer
relationship management strategy that focuses on the values of the
customer, building trust, offering him solutions, continuous unbound
happiness, and makes him feel most valued. This leads to customer
loyalty, repeated business, referrals, and profitability.
Shift in Customer behaviour in Covid 19 - new normal.
Consumer Psychology.
Why customers Leave? - Shift in Loyalty.
Customer service. Good and bad customer service.
Customer satisfaction.
Handling complaints - Empathy.
Customer delight and beyond.
Customer care departments.
Customer Ecstasy - Customer support.
Strategies for customer Ecstasy. Loyalty and strategies to
build loyalty.
Customer care & customer support Executives Sales Managers / Sales Executives
Marketing Managers /Executives Entrepreneurs
Trainers
Consultants
Academicians
Consumer psychology in new normal.
Convincing and Emphatic listening skills.
Customer service - CRM - Beyond customer Delight -
Handling difficult customers and complaints.
Customer care - customer support - Strategies for Customer
Ecstasy and customer Loyalty
Mr. M Chidambaram,
International Corporate trainer,
CEO Kaveri Academy of Creative Excellence
CEO of KAVERI ACADEMY OF CREATIVE EXCELLENCE and General secretary of Exnora International. Excel
graduate And Prime graduate in soft skills JCI university, U.S.A.Certified National trainer, area and state trainer in
soft skills of JCI India. Empanelled Coach for NLC / TNEB / CVRDE / ICAI / Anna Institute of Management / Forest
department / Tamilnadu slum clearance board / Jci India / Punch gurukulam. Has conducted more than 6650
training programmes in the last 33 years inspiring over 2 lakh people - Conducted several leadership and train
the trainer seminars for Rotary International. Lions International, Jaycees International to name a few. , Has won
the most outstanding trainer of India award of Jci India. Served with distinction as National director training of Jci
India, besides serving as its National executive vice. He was the Editor of their National magazine Challenge.
Written 3 books besides writing a series of 29 articles for a periodical. Contributed several articles on various
topics for various magazines.27 of his programmes have been telecast in DD and various TV channels More than
100 programmes have been broadcast in A.I.R. and several FM radios. His interviews on several key issues have
been featured in many magazines and newspapers. He has anchored, moderated and compered several public
function where the Governor of Tamilnadu, Chief Minister, several Central and state ,Ministers were the chief
guests.
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CA D Purushothaman
R Bupathy & CoDr N Ravichandran
Indian Institute of Technology, Mandi, Himachal PradeshDr S Venkataramanaiah
IIM LucknowMr S Babaji Rajah Bhonsle
Thanjavur Palace DevasthanamDr I V Subba Rao
TTDDr N Gopalaswami, IAS (Retd)
Mr Babu Krishnamoorthy
Finsherpa Investments Pvt LtdMr P Jagannathan
HDFC Mutual FundMr Sudarsan Ranganathan
EdEnEm Consulting LLPMr Venkatesh Santhanam
SV Strategic Consulting ServicesDr V Mohan
Dr. Mohan’s Diabetes Specialities CentreMr V Shankar
Director, ACSYS Investments Pvt LtdAmb T S Tirumurti, IFS (Retd)
Mr Nandan Unnikrishnan
Observer Research Foundation, New DelhiAir Marshal S Varthaman (Retd) PVSM AVSM VM VSM
Mr Vish A Viswanathan
Anikode Management ConsultantsMr V Shankar
Director, ACSYS Investments Pvt Ltd
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Designing a product or service and selling just doesn't guarantee
success. A business exists because a customer exists. Increasing their
number, their satisfaction, and immediate attention to the issues that
matter most to the customers are the key to any successful business. In
the new normal they are concerned about the quality of product/
service and how you reach it to them. Customer Ecstasy is the
buzzword that propels a business ahead of its competitors. It's a
gladdening experience of a customer when he receives the unexpected
which he had never imagined or even dreamt from the organization as
a whole. A customer-centric corporate culture is a customer
relationship management strategy that focuses on the values of the
customer, building trust, offering him solutions, continuous unbound
happiness, and makes him feel most valued. This leads to customer
loyalty, repeated business, referrals, and profitability.
MMA Management Center
Name : Vinothkanna
Mobile : 6374603433
Email : mma@mmachennai.org
Shift in Customer behaviour in Covid 19 - new normal.
Consumer Psychology.
Why customers Leave? - Shift in Loyalty.
Customer service. Good and bad customer service.
Customer satisfaction.
Handling complaints - Empathy.
Customer delight and beyond.
Customer care departments.
Customer Ecstasy - Customer support.
Strategies for customer Ecstasy. Loyalty and strategies to
build loyalty.
Customer care & customer support Executives Sales Managers / Sales Executives
Marketing Managers /Executives Entrepreneurs
Trainers
Consultants
Academicians
Mr. M Chidambaram,
International Corporate trainer,
CEO Kaveri Academy of Creative Excellence
CEO of KAVERI ACADEMY OF CREATIVE EXCELLENCE and General secretary of Exnora International. Excel
graduate And Prime graduate in soft skills JCI university, U.S.A.Certified National trainer, area and state trainer in
soft skills of JCI India. Empanelled Coach for NLC / TNEB / CVRDE / ICAI / Anna Institute of Management / Forest
department / Tamilnadu slum clearance board / Jci India / Punch gurukulam. Has conducted more than 6650
training programmes in the last 33 years inspiring over 2 lakh people - Conducted several leadership and train
the trainer seminars for Rotary International. Lions International, Jaycees International to name a few. , Has won
the most outstanding trainer of India award of Jci India. Served with distinction as National director training of Jci
India, besides serving as its National executive vice. He was the Editor of their National magazine Challenge.
Written 3 books besides writing a series of 29 articles for a periodical. Contributed several articles on various
topics for various magazines.27 of his programmes have been telecast in DD and various TV channels More than
100 programmes have been broadcast in A.I.R. and several FM radios. His interviews on several key issues have
been featured in many magazines and newspapers. He has anchored, moderated and compered several public
function where the Governor of Tamilnadu, Chief Minister, several Central and state ,Ministers were the chief
guests.
It offers practical and rapid methods for personal growth and influence. It is
the study of how people do things, how they think, process information,
behave and about using what works and discarding what does not. NLP is
used extensively in Business, Law & Sales and has seeped into every self-help
or business communication book.
NLP began in psychology, helping therapists achieve quick, long lasting
changes in their patients. Today it is used successfully in areas such as
Personal Growth & Improvement, Work, Business, Therapy, Teaching,
Training, Learning, and Quality Health Care.