Brief Overview:

Designing a product or service and selling just doesn't guarantee
success. A business exists because a customer exists. Increasing their
number, their satisfaction, and immediate attention to the issues that
matter most to the customers are the key to any successful business. In
the new normal they are concerned about the quality of product/
service and how you reach it to them. Customer Ecstasy is the
buzzword that propels a business ahead of its competitors. It's a
gladdening experience of a customer when he receives the unexpected
which he had never imagined or even dreamt from the organization as
a whole. A customer-centric corporate culture is a customer
relationship management strategy that focuses on the values of the
customer, building trust, offering him solutions, continuous unbound
happiness, and makes him feel most valued. This leads to customer
loyalty, repeated business, referrals, and profitability.

Session content:

• Shift in Customer behaviour in Covid 19 - new normal.
  Consumer Psychology.
  Why customers Leave? - Shift in Loyalty.
  Customer service. Good and bad customer service.
  Customer satisfaction.
  Handling complaints - Empathy.
  Customer delight and beyond.
  Customer care departments.
  Customer Ecstasy - Customer support.
  Strategies for customer Ecstasy. Loyalty and strategies to
  build loyalty.

For Whom:

• Customer care & customer support Executives Sales Managers / Sales Executives
  Marketing Managers /Executives Entrepreneurs
  Trainers
  Consultants
  Academicians

Key Takeaways:

Consumer psychology in new normal.
Convincing and Emphatic listening skills.
Customer service - CRM - Beyond customer Delight -
Handling difficult customers and complaints.
Customer care - customer support - Strategies for Customer
Ecstasy and customer Loyalty

Facilitator profile:

Mr. M Chidambaram,
International Corporate trainer,
CEO Kaveri Academy of Creative Excellence

CEO of KAVERI ACADEMY OF CREATIVE EXCELLENCE and General secretary of Exnora International. Excel
graduate And Prime graduate in soft skills JCI university, U.S.A.Certified National trainer, area and state trainer in
soft skills of JCI India. Empanelled Coach for NLC / TNEB / CVRDE / ICAI / Anna Institute of Management / Forest
department / Tamilnadu slum clearance board / Jci India / Punch gurukulam. Has conducted more than 6650
training programmes in the last 33 years inspiring over 2 lakh people - Conducted several leadership and train
the trainer seminars for Rotary International. Lions International, Jaycees International to name a few. , Has won
the most outstanding trainer of India award of Jci India. Served with distinction as National director training of Jci
India, besides serving as its National executive vice. He was the Editor of their National magazine Challenge.
Written 3 books besides writing a series of 29 articles for a periodical. Contributed several articles on various
topics for various magazines.27 of his programmes have been telecast in DD and various TV channels More than
100 programmes have been broadcast in A.I.R. and several FM radios. His interviews on several key issues have
been featured in many magazines and newspapers. He has anchored, moderated and compered several public
function where the Governor of Tamilnadu, Chief Minister, several Central and state ,Ministers were the chief
guests.

Fee Details:

• Fee Details
• Member amount : Rs 650.00- (Including 18%GST)
• Non Member amount : Rs 780.00- (Including 18%GST)
• Total Member count :